FAQs

RMHC creates a home-away-from-home for families of pediatric patients. Just like at your home, there is not maid or room service for our guest rooms. All families are asked to clean their room before checking out of the House. They are also expected to clean up an communal areas they use. There are washing machines and dryers available for personal use free of charge.

We provide bed linens, towels and pillows for our guests. For various health-related issues we request that outside pillows and linens NOT be brought in to the House.

To help keep our spaces clean and safe during the COVID-19 pandemic, visitors are not allowed inside the Ronald McDonald House or guest rooms at any time, with the exception of Health Care Providers. Guests can host visitors in our outdoor space by appointment. Please see Guest Services for available times.

Grab & Go meals and snacks are available for families staying at the Ronald McDonald House. Pantry, frozen and fresh foods are also provided. There are small refrigerators and microwaves in each room to help families prepare food on-site.

Families of seriously ill or injured children, or families with a child receiving medical treatment at one of our local hospitals, referred by a social worker/case manager. Specific criteria are updated based on the current COVID-19 conditions. For specific questions, please contact the Ronald McDonald House directly at 801-363-4663.

RMHC Purpose

The work and mission of Ronald McDonald House Charities of the Intermountain Area, Inc. (RMHC) are accomplished through public trust and the generosity of others. Donor stewardship is the foundation for building trust and lasting relationships between RMHC and those who support the RMHC mission. RMHC will maintain the public trust through efficient, cost-effective, and compassionate stewardship of resources. RMHC will strive to earn and convey trust through integrity, openness, and honesty.

RMHC has a record of responsible fiscal management and program excellence and the RMHC Board of Directors has affirmed the Utah Nonprofits Association Standards of Ethics. Charitable donations provide an important and unique source of voluntary financial support for the work of RMHC. Truthfulness, donor confidentiality, and responsible stewardship are the foundations for RMHC’s fundraising. Donors entrust funds to RMHC with the confident expectation that their gifts will be managed in a fiscally responsible, ethical and timely manner. Every effort will be made to ensure that the donors’ confidence in RMHC is well placed and that all monies are expended and reported under the guidelines and within the timeframe requested by donors.

RMHC Donor Privacy Policy

1. Chief Executive Officer will oversee the organization and resources entrusted to RMHC by the community.
2. RMHC will strive to act with integrity, openness, and honesty in all relationships, interactions, and transactions with its various donors and publics.
3. RMHC honors donor privacy and will not sell, trade or lend its donor or member mailing lists for use by any other organization, and RMHC will not send mailings on behalf of other organizations.
4. RMHC retains the following donor information in our database: donor name, address, phone number(s), and email. Credit card information provided directly to RMHC verbally or in writing is not kept on file and is destroyed after the approved transaction.
5. RMHC will respect donor and constituent wishes in regards to the use of the data that is collected and stored. Donors and constituents may opt out of future contacts from RMHC at any time, as well as: request to see what data we have on file, if any; change/correct any data on file; have us delete any data on file; or express any concern about the use of the data we have.
6. RMHC takes precautions to protect your information online and offline. Wherever RMHC collects sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way. This can be verified by looking for a closed lock icon at the bottom of the open web browser or looking for “https” at the beginning of the address of the web page. RMHC servers are locked in a secure room with very limited access to staff. Each workstation and tablet are password protected and employees are diligent about locking their devices and following security protocols of protecting their devices at all times. Some data is stored locally, with no sensitive data being transmitted and stored at any remote locations.
7. While RMHC uses encryption to protect sensitive information transmitted online, it is also protected offline. Only employees who need the information to perform a specific job (for example, billing or development professionals) are granted access to personally identifiable information. The computers/servers in which personally identifiable information is stored are kept in a secure environment.
8. RMHC has a board-approved annual budget and written policies governing the following matters: conflict of interest; investment of assets; internal controls; and purchasing practices.
9. RMHC’s fundraising practices are consistent with and respectful of the intent of donors and prospective donors as well as the RMHC mission and organizational capacity.
10. RMHC’s fundraising costs will be reasonable in terms of percentage of charitable revenue spent for development. RMHC will strive to have charitable contributions from fundraising activities that are at least three times the amount spent on fundraising.
11. RMHC will expend a minimum of 75% of its total operating expenses on program-related activities and will make its program vs. management and fundraising ratios available for the public upon request.
12. RMHC will have an annual independent audit and will make this audit available to the general public upon request.
13. RMHC will strive to create and provide accurate, truthful communications with donors and constituents and will not mislead or knowingly or intentionally misrepresent itself or its work.

• RMHC will be accountable to its donors and the general public and will publish and make available an Annual Report.
• RMHC will register for a Charitable Solicitations Permit with the State of Utah, Colorado and Arizona each year, and will respond promptly to any complaints or concerns brought to its attention by donors, the Better Business Bureau, or other interested parties.

The mission of Ronald McDonald House Charities of the Intermountain Area (RMHC) surrounds families with the support they need to be near and care for their seriously ill or injured children. We provide a home-away-from-home to ease daily burdens and empower families of hospitalized children with meaningful experiences and quality time.

We offer families stability and resources so they can be together, always near their loved ones in a place that feels like home through our two core programs: the Ronald McDonald House – a home-away-from-home for families to stay close to their hospitalized child for days, weeks, months or more; and the Ronald McDonald Family Room – a place for parents to rest and regroup right at the hospital, just steps from their child’s bedside. RMHC is committed to providing exceptional programs for families with seriously ill or injured children with fiscal responsibility, accountability – and compassion.

RMHC is built on the simple idea that nothing else should matter when a family is focused on the health of their child – not where they can afford to stay, where they will get their next meal or where they will lay their head at night to rest. We believe that when a child is sick or injured, the love and support of family is as powerful as the strongest medicine prescribed.

RMHC allows families the ability to face the weight of illness together in close proximity to the treatment facility. By creating a comforting, supportive and healing space for families, we are able to help ease many of their day-to-day burdens so that parents can focus on what is most important — the well-being of their sick or injured child. Most importantly, our House and Family Rooms are filled with love, support and compassion.

RMHC of the Intermountain Area has a $3.5 million operating budget on average. This is used for maintaining and operating the Ronald McDonald Houses and its programs every day of the year.